Report of the Case of Constructing Dialogue Design Patterns for Agent System Based on the Standard Dialogue Structure

To design a dialogue well and easily implement it into an agent system, we constructed verified typical patterns as “ Dialogue Design Patterns ”. analyze the dialogues, defined Standard Structure ”that represents simple components of dialogues. This is using the“ Turn one turn-taking between participants, Topic series Turns in which single question resolved, the“Topic-shift”that short interaction consensus built before moving to next Topic, Scene puts together each component. We investigated frequent Topic. analyzed content Turn’s utterances on two axes:“convey-receive”and“logical-emotional”. These were labeled four-quadrant impression as“ teach ”(logical convey),“ empathy ”(emotional survey ” (logical receive), and“ listen receive). frequency appearance for these labels pattern analysis, found several that order labels. named determined their tendency scores. The tendencies categorized into“ information amount ”,“ cooperation ”, balance Finally, implemented scenario created Structures our system. In feasibility study with local government employees, achievement rate was more than 50%, higher previous shows dialogues based can facilitate dialogue. conclusion, showed applying human-agent system practical possible way implementing effective even novices design.